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Job Details

Sr. Lead UX/UI Designer - Conversation Design

New York City, NY, United States

Posted on
Jun 25, 2022

Apply for this job


About this role:

**MEMBERS ONLY**SIGN UP NOW***. is seeking a Senior Lead Product Designer...

In this role, you will:

Help define product strategy, work with designers and engineers to plan and design new features and own the overall quality of what is shipped.
Create, implement, manage, and socialize standards and best practices across all types of experiences
You will use your broad design skills to ensure that patterns are well rationalized and documented and that styles express our brand but are optimized for context and technical platform
You will educate conversational designers in the proper use of design system elements while encouraging continuous improvement to keep up with the ever-changing design landscape
You will work closely with technology and testing to find the right balance between reusable high-performance designs and customization that delights our customers
Act as an advisor to senior leadership to develop or influence objectives, plans, specifications, resources, and long-term goals for highly complex business and technical needs for AI-powered products
Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across Product Design or the enterprise, delivering solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking, and coordination of highly complex activities and guidance to others
Provide vision, direction and expertise to senior leadership on implementing innovative and significant business solutions that are large-scale cross-functional or enterprise-wide strategies
Strategically engage with all levels of professionals and managers across the enterprise and serve as an expert advisor to Product Design leadership

Required Qualifications, US:

7 years of Website or Application Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
12 years of well-rounded design experience with some in voice, conversational UI, AI, chat, or IVR
An outstanding portfolio with detailed user flows that show how users complete simple and complex tasks within a conversation flow (includes system state and error recovery protocols)
Strong experience building multiple UX component and asset libraries for cross-team use
Strong project and team leadership experience with a track record of inspiring your team to deliver world-class solutions
Excellent presentation and moderation skills
Project management and leadership experience
Expertise designing for mobile applications, responsive web, and other digital interfaces
An ability to create and evolve concepts in a collaborative environment through team and stakeholder reviews. Can bring new ideas to the table.
A knowledge of design principles, standards and UX best practices
Mastery in Figma, Principle, and other design and management tools (JIRA, Confluence)
Experience influencing the full customer journey, balancing grace and passion in your daily interactions with teammates, partners and senior leaders
Mastery of design system infrastructure and tools that enable operational excellence
Experience creating, implementing, and managing design systems (human interface and style guidelines)
Thinks beyond one design solution and one technical platform, seeking smart reusability and variability

Required Qualifications, International:

Experience in Website or Application Design, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

Financial of complex industry experience
Motion design and animation skills
Mastery of human-centered design methodologies and rapid ideation processes
Comfortable leading primary research efforts and usability studies
Is enthusiastic, highly motivated self-starter with a strong work ethic and an intense focus on achieving results
Collaborates and builds trust with design, product, and tech partners
Actively participates in design meetings and critiques, ensuring adherence to standards while keeping an eye out for improvements or reasonable exceptions
Owns your schedule and delivers on time

Job Expectations:

As a Sr. Lead Experience Designer on the Digital AI team, you will lead, define, and create compelling and delightful AI-powered conversational experiences. In this role as a player/coach, you will lead initiatives end to end, guiding other designers through to execution, by setting expectations and quality benchmarks for everything from prototypes to conversational decision trees, remaining hyper focused on delivering the desired value to clients. Throughout, you will work closely with technology partners to identify enablers, and capabilities and business partners to understand the objectives and goals set by executive management.

Pay Range

$96,600.00 - $171,800.00 Annual


Information about **MEMBERS ONLY**SIGN UP NOW***.'s employee benefits

We Value Diversity

At **MEMBERS ONLY**SIGN UP NOW***., we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable **MEMBERS ONLY**SIGN UP NOW***. policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.


Req Number: R-176519-2

Updated: Fri Jun 24 08:02:23 GMT 2022

Location: New York,New York

Company info

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