Interactive Designer - Service Experience

Profile

Description

The Consumer Experience Lead - Service Experience ensures optimized interaction between our company and our customers throughout their journey. This interactive designer works on problems of diverse scope and complexity ranging from moderate to substantial.

Responsibilities

The ideal candidate will have expert knowledge and experience working within digital and service experience strategy, eCommerce, and UX. This person must be passionate about solving big problems, with expertise in understanding users' underlying needs and how to go about addressing them.

Interactive Designer should have knowledge in the following Design Programs:

Sketch

Figma and Adobe XD are other equivalents

Axure

Proto.io and/or Invision

Adobe creative suite

Illustrator and Photoshop

UX Pin / Sketch Cloud / Sympli

This role will be a part of the Service Experience Team. This team will have relentless customer curiosity and commitment to drive the best experience. We will deliver insights, action, and deliverables using a customer centered approach that will be dedicated to:

Anticipating customer needs and Humana's competitive opportunities.

Leading with digital-first mindset to remove customer friction and improve the overall experience. Helping partners make digital-first shift and simplifying the digital experience for greater adoption.

Helping to prioritize, connect, and accelerate delivery to improve the end-to-end customer experience.

Responsibilities:

Expert interactive designer in building and showcasing experience through design and prototyping

Build deep empathy and understanding of the customer's needs and expectations through journey maps

Build experiences by connecting set strategic themes and capabilities through design

Provide an outside in perspective - decoding, synthesizing, and translating the customer voice into the organization

Establish best in class design thinking and practice

Expert at storytelling and building executive level presentations

Ability to collaborate, problem solve, and lead through influence

Required Qualifications

8 or more years of consumer experience

2 or more years of project leadership experience

Deep understanding of developing experiences through design and connecting to the broader end-to-end customer experience

Strategic thinking capabilities; organized and detail-oriented

Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Intellectual curiosity, structured thinking, and a comfort with ambiguity

Demonstrated ability to lead projects through successful completion; preferably digital projects

Strong, demonstrated skills developing insights from analysis, and action from insights

Strong, demonstrated strategic, analytical thinking, and consulting skills

Demonstrated understanding of business and digital strategy

Clear and concise oral and written communication skills and strong interpersonal skills

Scheduled Weekly Hours

40

Company info

Humana Inc.
Website : http://www.humana.com