Fargo, ND, United States
Mar 24, 2021
Jul 07, 2021
The Senior Learning Design Professional uses instructional design, cognitive psychology and adult learning theory to determine the appropriate solution to a knowledge or performance gap. The Senior Learning Design Professional work assignments involve moderately complex to complex issues where the analysis of situations or data requires an in-depth evaluation of variable factors.
Where you Come In
The Senior Learning Design Professional analyzes content, organizes content, designs solutions, and writes storyboards, scripts, performance support, mobile learning and manuals and writes effective learning objectives and coordinates performance assessments to measure training effectiveness. Additionally, this role will be analyzing learning needs and partnering with subject matter experts to provide input for course content ensuring course materials are current and relevant to training needs.
Design and develop learning solutions for both new hire and existing associates to support role-based organizational needs
Conduct needs analysis and use findings to develop learning solutions targeted to meet specific audience needs
Use a disciplined instructional design approach to create meaningful, memorable learning experiences
Select appropriate learning activities and methods to achieve objectives, and build those activities into a meaningful sequence
Selects appropriate media for delivery (instructor-led training, e-learning, virtual, blended learning, etc.) to ensure learning needs are effectively and efficiently met
Create high quality solutions that are creative, engaging, instructionally sound, complete, and accurately convey learning concepts
Identify and validate content to be used in learning materials based on input from Operational business partners, such as subject matter experts or key performers
Evaluate the success of learning solutions in terms of learning outcomes in collaboration with Operational metrics, performance change and business impact; identify trends and patterns in data
Prepare facilitator support materials (i.e. power point slides, leader/facilitator guides, learning activities, evaluation tools, etc.) and conduct 'train-the-trainer' sessions to ensure effective delivery and engaging learning experiences
Facilitate content developed during peak business periods (peak season runs from mid-September through December)
Manage annual course review process: establish project timelines, milestones and regularly communicate progress to all stakeholders
What Humana Offers
We are fortunate to offer a remote opportunity for this job. Our Fortune 100 Company values associate engagement & your well-being. We also provide excellent professional development & continued education.
Required Qualifications - What it takes to Succeed
Bachelor's Degree in Business, Education, Communications or related fields
Minimum of 4 years' experience developing curriculum content, eLearning programs and virtual learning solutions
3 years of facilitation experience with adult learners
Minimum of 2 years in a consumer facing role within a business
Proficient in Adobe Captivate 8.0 (and above), Photoshop, Audition, and/or Camtasia
Proficient in Adobe InDesign
Strong verbal and written communication skills
Strong organizational skills with ability to manage multiple priorities
Strong knowledge of eLearning standards and Adult Learning Theory
Strong attention to detail and analytical skills
Flexibility navigating change in a fast paced environment
Master's Degree in Instructional Design, Adult Education or related field
Proficiency designing virtual Instructor-Led training using WebEx
Proficient project management skills
5 years in contact center learning and development for Fortune top 50 organization
Experience developing and managing courses in a LMS
Additional Information - How we Value You
Benefits starting day 1 of employment
Competitive 401k match
Generous Paid Time Off accrual
Go365 perks for well-being
Must have a separate room with a locked door that can be used as a home office to ensure you have absolute and continuous privacy while you work.
Must have accessibility to high speed DSL or cable modem for a home office (Satellite internet service is NOT allowed for this role); and recommended speed for optimal performance from Humana systems is 10M x 1M
As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.
If you are selected for a first round interview, you will receive an email correspondence (please be sure to check your spam or junk folders often to ensure communication isn't missed) inviting you to participate in a Modern Hire interview. In this interview, you will listen to a set of interview questions over your phone or text and you will provide recorded responses to each question. You should anticipate this interview to take about 15 to 30 minutes. Your recorded interview will be reviewed and you will subsequently be informed if you will be moving forward to next round of interviews.
In order to support the CDC recommendations on social distancing and reduce health risks for associates, members and public health, Humana is deploying virtual and video technologies for all hiring activities. This position may be subject to temporary work at home requirements for an indefinite period of time. These requirements include access to a personal computing device with a camera, a minimum internet connection speed of 10m x 1m, and a dedicated secure home workspace for interview or work purposes. Humana continues to monitor the situation, and will adjust service levels as the coronavirus situation evolves. The following changes are temporary and will be evaluated frequently with the goal of returning to normal operations as soon as possible. Your Talent Acquisition representative will advise on the latest recommendations to protect your health and wellbeing during the hiring process.
Scheduled Weekly Hours
Website : http://www.humana.com