Manager Creative Design amp Experience Strategy

Profile

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

If you're the kind of person who loves to think strategically about how the end user experience can drive real business value and outcomes, then read on! The Organizational Acceleration team within Comcast's HR Technology and Service Solutions department focuses on four areas of organizational strategy: (1) Project Management (2) Talent Strategy (3) Adoption/Change Management (4) Design/Decide. This role falls into the fourth area, Design/Decide, where we believe that to increase your likelihood of a successful end-product, you must first deeply understand the end user needs and make the tough decisions early with the right decision-makers.

Job Description

In the Design/Decide space, we have two primary services:

The Creative Design & Experience Strategy Manager role will lead both of these services through bringing a creative 'edge' and an ability to efficiently create sleek material that both helps us communicate complicated topics, and builds our Design/Decide service brand. This role will also lead the delivery of the various activities within the UCD and CRD space (like our experience-based UAT activities), often in both a facilitation and lead coordination role. This role will also have direct exposure to the other areas of Org Acceleration, should those areas be of interest.

Required Skills:

Nice-to-have Skills

Ideally we are seeking someone with 5-10 years of related experience, but a passion for creativity and an eagerness to learn are most important! For that reason, all professional backgrounds welcome.

Employees at all levels are expected to:

Comcast is an EOE/Veterans/Disabled/LGBT employer.

User Centric Design (UCD) which involves design-thinking sessions, empathy interviews, journey mapping, and solution prototyping in order to collect data and design an experience that is best aligned with end user needs.

Collaborative, Rapid Decisioning (CRD) which involves identifying our biggest, most complex problems, then pulling together the highest level of decision-makers to make critical decisions that significantly impact the direction of our most important projects and initiatives.

Excellent oral and written communication

High level of proficiency in visual presentation creation tools (e.g. Powerpoint, other visualization tools)

Ability to simplify and visualize complex subject matters, and comfort with 'storytelling'

A passion for being creative and for how creativity can enhance the end user experience

Agility and adaptability- comfort in pivoting quickly when new information is learned and in ambiguous situations

Easy to work with and eager to learn new skills in the design and decide space

Background in Design Thinking, User Experience Design, or Complex Decision-Making

Experience with data visualization tools

Experience and comfort in facilitation

Understand our Operating Principles; make them the guidelines for how you do your job.

Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

Win as a team - make big things happen by working together and being open to new ideas.

Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

Drive results and growth.

Respect and promote inclusion & diversity.

Do what's right for each other, our customers, investors and our communities.

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other basis protected by applicable law.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (https://jobs.comcast.com/life-at-comcast/benefits) on our careers site for more details.

Company info

Comcast
Website : http://corporate.comcast.com