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Job Details

Lead Product Designer - Voice Innovation amp Conversation Design Remote

Company name
Humana Inc.

Meridian, ID, United States

Employment Type

It, Design, Engineering

Posted on
Mar 25, 2022

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Come help us redefine the future of Health Care. With a history of transformation over the last 50 years, Humana has consistently innovated on behalf of the member.

At Humana's Voice Innovation & Ambient AI organization, we are on a mission to help our members achieve their health goals and enable our associates to work at the top of their license by removing barriers and reducing friction. The VInA2I organization is a multi-disciplinary team focused on applying advances in Voice Analytics, Conversational AI and Ambient sensing across multiple customer segments and a broad set of use cases spanning end customer innovation at the home to backend systems supporting our associates, care teams and providers. This is a unique opportunity to work on the cusp of technology and Health Care!


The Lead Product Designer Develops product ideas, enhancements to existing products or strategic product extensions, and translates research discoveries into usable and marketable product design features.

What you'll bring...

Product Design

End-to-end lifecycle product design including user journeys, user flows, information architecture, digital interfaces, and as-needed prototyping.

Experience designing within a reusable component framework, or, preferably, Design System methodology.

Understanding of accessibility and inclusion principles and guidelines, and practical application of those guidelines.

How you will lead...

Demonstrate soft skills such as empathy and active listening.

Provide point of view and recommendations based on best practices, defined experience principles, and data.

Possess critical thinking, storytelling, and presentation skills.

Perform stakeholder requirements gathering in collaboration with Product and Consumer Insights.

Conduct user research, with help from our insights and analytics teams, to test and continually optimize your solutions.

Help define objectives and key results (OKRs), and key performance indicators (KPIs) for the conversational track and individual initiatives.

Curiosity in exploring ways conversational design can enhance user experience across new and existing journeys.

Required Qualifications

Online portfolio of recent work.

Experience with agile methodology and software development workflows.

Bachelor's degree or higher with 5-7 years of relevant work experience in product design.

Created conversation maps and dialogue flows

Experience prototyping voice and bot experiences using latest tools

Preferred Qualifications

Familiarity designing for Seniors, 65 .

Healthcare experience.


Scheduled Weekly Hours


Company info

Humana Inc.
Website :

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