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Job Details

Learning Program Manager Operations Mission Control

Company name

New York City, NY, United States

Employment Type

Manager, Operations, Design

Posted on
Aug 03, 2020

Valid Through
Nov 16, 2020



Facebook's mission is to give people the power to build community and bring the world closer together. Through our family of apps and services, we're building a different kind of company that connects billions of people around the world, gives them ways to share what matters most to them, and helps bring people closer together. Whether we're creating new products or helping a small business expand its reach, people at Facebook are builders at heart. Our global teams are constantly iterating, solving problems, and working together to empower people around the world to build community and connect in meaningful ways. Together, we can help people build stronger communities - we're just getting started.


We’re looking for a Learning Program Manager to join the Learning Experience team within Mission Control. In this role, you will manage our extensive content portfolio and ongoing content development projects for a wide range of technical education programs. You will be at the center of every project, working closely with Program Managers, Instructional Designers, and Learning Admins to turn ideas into engaging and impactful learning experiences.

Mission Control is the team that enables strategic workforce planning and execution for our Tech organization. This includes the management of our technical onboarding (ex. Engineering Bootcamp) and continued education programs (ex. Machine Learning Academy). The Learning Experience team is responsible for the development and continuous improvement of the curriculum used within these programs. This is a newly formed and quickly growing team looking for strong people to help build the foundation that will lead to long-term success.

If you are passionate about content development, enjoy operationalizing workstreams, and want to be on the team that’s helping prepare and advance Facebook’s technical talent, then we’d love to hear from you. This is an exciting new role and there is a lot of opportunity for you to come in and leave your mark.

Required Skills:

Manage the entire learning content portfolio for Mission Control

Project manage the work of multiple Instructional Designers (storyboards, graphics, presentations, videos, online courses, etc.) throughout the content development process and share status updates regularly

Design and manage an ongoing training request intake and prioritization process

Centralize and organize our content library for easy access and navigation

Develop and implement a content development review process

Create and drive a review cadence that ensures our curriculum stays up to date

Ensure instructional design standards and best practices are followed in every project

Strategize and drive operational improvements that increase team efficiencies

Monitor and assess learner consumption data and share status updates regularly

Observe and evaluate learner feedback and highlight recommendations for improvement

Partner closely with Program Managers, Instructional Designers, and Learning Admins within Mission Control, as well as multiple cross-functional partners across the company

Manage multiple projects simultaneously in a fast-paced ambiguous environment while delivering high-quality work on time

Travel occasionally within the United States and possibly internationally

Minimum Qualifications:

5 years experience in program or project management

3 years of experience developing, implementing, and maintaining online and in-person learning experiences

Experience implementing adult learning best practices

Experience using standard publishing tools (Office 365, G Suite, Adobe, etc.)

Experience prioritizing multiple projects simultaneously while delivering on time

Experience creating influential relationships with technical and non-technical people

Familiarity with the front and back-end of learning management systems (ex. Cornerstone)

Communication skills

Preferred Qualifications:

Experience using various tools to develop learning content (Articulate 360, Vyond, Camtasia, Audacity, PowerPoint, etc.)

Experience managing the development and maintenance of a large content library

Experience project managing instructional design work

Experience developing technical training content

Experience working in a tech organization

Self-directed, detail-oriented problem solver

Team player who believes nothing is ever perfect

Industry: Internet

Equal Opportunity: Facebook is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Facebook is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at

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